Exhibitors

Build Concierge

Build Concierge is an AI powered omnichannel customer engagement and automation platform built specifically for service businesses operating in high compliance, SLA driven environments.

For fire and life safety companies, managing reactive callouts, planned maintenance contracts, compliance documentation and strict response times creates constant operational pressure. Rising enquiry volumes, customer portals, disconnected systems and manual administration slow teams down and introduce risk.

Build Concierge becomes the intelligent operational layer between your customers, your team and your existing systems.

We integrate seamlessly with your CRM, job management platforms, scheduling tools and customer portals, automating the manual low value tasks your team currently complete across those systems. What once took minutes or hours now happens automatically in seconds.

Automation

Automate your processes exactly as you run them today, intelligently and behind the scenes.

Structured data capture from calls, emails, chat and portals
Automatic job creation and real time system updates
SLA driven workflow triggers based on contract or job rules
Compliance and audit ready documentation

Concierge Receptionist

Your 24/7 AI powered front desk, handling ever call, day or night. 

Every enquiry captured. Every emergency triaged. Every opportunity protected, even out of hours.

Concierge Advisor

A live AI powered website plugin that gives your customers instant, intelligent responses powered by your company’s own knowledge base.

It understands intent, answers technical and service queries in your brand tone, qualifies enquiries and can trigger workflows, create jobs or escalate to your team when required.

Always on. Always accurate. Always on brand.

Concierge Support

An AI powered unified communication hub where all customer conversations across email, calls, SMS, WhatsApp, chat and internal channels happen in one screen.

Two way conversations managed in a single interface
Full historical customer context instantly visible within the conversation panel
AI generated summaries automatically written into your existing CRM or job management systems
Leadership visibility, compliance tracking and SLA oversight

No channel switching. No lost information. No duplicated admin.

Faster response times.
Reduced admin pressure.
Protected SLAs.
Confident, controlled growth.

Built for scale. Powered by AI.